sandywp / plugins / wc-abandoned-carts-by-small-fish-analytics
Abandoned Cart Reports For WooCommerce
A simple plugin to see how many carts and which products your customers are abandoning
Ready in seconds.
v2.6.4 1,000+ installs WP 3.0.1+
What you get inside
5 screens-
Abandoned Carts Dashboard
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Abandoned Carts Data
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Detailed Abandoned Cart Statistics
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Top Recovered Products
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Top Abandoned Products
About this plugin
Discover how many abandoned carts your store has by recording when people abandon their carts and view trends over time using the built in dashboard and data pages.
How The Plugin Works
The plugin starts recording carts as soon as anyone adds an item to their cart.
The plugin will do as much as possible to associate carts with users so you can see their email address for manual follow up and recovery. Even if the plugin can’t associate the cart with an email address it will at least show the IP address of the cart on the data page.
Each cart starts in the ‘In Progress’ state on the data page. If a customer hasn’t updated their cart for 15 minutes it will then show as ‘Abandoned’. If the shopper comes back and later completes their cart it will change to ‘Recovered’ and be associated with the order.
Where Do I Get Support?
Email me or start a support request on WordPress.org. I can be reached at [email protected].
Questions
- How does the plugin associate carts with users?
If a cart is started by a user that’s logged into your store or logs in at any point after starting the cart the plugin will automatically associate the cart with the user account. On the data page you’ll see the entry for the cart as well as the users name and email address.
If a cart is started by an unknown user the plugin will show the IP address of the associated with the cart. This can be useful in the case that you’re using other software such as chat widgets because you can reference the IP address with the chat sessions.
If a cart is recovered by a user but that user doesn’t create and account the plugin will still create an association with the order and show the name and email address on the cart data page.
- Will web crawlers create a bunch of fake carts?
The plugin uses a library to filter out common web crawlers. In the case that the library doesn’t capture the crawler the plugin also has code that is able to look for patterns that indicate a crawler starting a bunch of carts and filter those carts out.
If you think the plugin is filtering carts the wrong way reach out and we’d love to help out.
- What about support and features?
We’d love to hear from you! We’re currently looking at ways to better report on abandoned carts as well as starting to work towards the ability to recover carts both via email as well as integrating with other services such as Facebook, Twitter, etc.
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