Facebook Chat Plugin

About this plugin

Questions

What do I need to set up the Chat Plugin on my website?

You will need to be an administrator of a Facebook Page and be logged into Facebook.

If you don’t have one, you can create a business Page in minutes.

Will website visitors need a Facebook account to contact me?

No, they can message you as a guest user.

If people are logged in to their Facebook accounts, the conversations will be saved in Messenger and they’ll be able to continue the conversation even after leaving your website.

What will website visitors see when I’m not online?

Serve customers when you’re not available by setting up auto-replies and answers to common questions.

We recommend setting response times so customers can know when they will receive a response.

For auto-replies, you can thank customers for reaching out, provide average response times, and include relevant links.

Common questions can include inquiries around return policies, ingredients, locations, memberships, etc.

Can I chat to multiple customers at the same time?

Yes, all messages will be shown in your Business Page Inbox.

I don’t want the chat window to show up on every page. Can I choose where it displays?

1. Once you’ve set up the plugin, click Facebook Chat in your WordPress admin dashboard.
2. You should see a tab that says Setup status, where you can select to display the chat window on custom pages.
3. Select the pages or posts where you want to display the chat window.

Can I change the appearance of the chat window?

Yes! You can customize the color, greeting message, button display, alignment, etc. You can also set your desired language and turn guest mode on or off.

Most customizations (theme color, greeting, language, guest mode, alignment and automatically expand) can be set directly via the plugin setup tool: Facebook page settings –> Messaging –> Add Messenger to your website –> Get Started.

You can customize other features via Customization API.

How can I set automatic replies?

You can set up to 3 automatic replies by customizing the Chat Plugin settings in your Facebook page inbox. Open your Facebook Page -> Open Manage Page panel on the left -> Meta Business Suite -> Inbox -> Chat Plugin -> Start the conversation -> Frequently asked questions
Please note that the “Automated Responses” feature in Inbox only applies to conversations started on your Facebook Page and does not work on the Chat Plugin.

I have installed the Facebook Chat Plugin on my website but it doesnt show. What can I do?

If you are having trouble loading Chat Plugin, you can use the Diagnostic Tool to check for errors.